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FAQ

FAQ

Who has access to client details?

Confidentiality is of the essence for our clients, and this fundamental principle is clearly stated in the Bordeaux City Bond regulations. As specified in the contract, clients retain all rights. Our clients’ names will never be displayed in the warehouse, on their cases or on their pallets. Only the administrative team have access to the client files. Not even the Bordeaux City Bond shareholders know the identities of our clients.

Who can store wines at Bordeaux City Bond?

Only professionals or private collectors not resident in Europe for tax purposes.

Who can visit Bordeaux City Bond?

The Bordeaux City Bond warehouse is always open to current or potential clients, by appointment only.

How much time does it take for a client order to be ready for collection?

The delay can vary between 48 and 72 hours depending on the number of different wines requested
(schedule permitting when more than 10 wines are involved).

What documents do clients need to provide when delivering wines to Bordeaux City Bond?

  • packing list
  • purchase invoice
  • customs documents

 

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